A public library director or library staff member is able to:
- apply basic concepts of organization and inventory control to the library collections
- assist and advise library users in the selection of resources in a variety of formats, genres and subject areas, at an appropriate reading level, without making assumptions about age, race, gender, ethnicity or economic status
- conduct effective reference interviews and pursue competent search strategies to meet library users’ needs for information
- design, implement and sponsor library programs for all ages that offer information, special skills or entertainment
001 - Support a book discussion group
002 - Implement a program using Picturing America posters
003 - Design Adult Programming
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